The fastest way to reach us is live chat. Tap the chat icon in the corner of any page on the website or in the app, and an agent will usually join within a few minutes, day or night.
Chat works well for urgent questions, such as a deposit that has not appeared or a bet you want to check before the match starts.
For issues that need documents or a detailed explanation, use the contact form in the Help section, or email us at the support address listed in the site footer. Our team replies in writing, so you keep a record of the conversation.
Write from the email address linked to your account. Include your username and a short description of the issue, but never send your password or OTP codes.
If an eSewa, Khalti, IME Pay, ConnectIPS or bank transfer payment is delayed, send us the transaction ID and the time you made it. A screenshot of the payment confirmation also helps us trace it quickly.
Payment providers sometimes take longer during busy periods such as Dashain and Tihar. We will keep you updated until the issue is resolved.
Many common questions about registration, bonuses and verification are answered in our FAQ. Checking it first may solve your problem in seconds.
If you need support with gambling-related concerns, our team can apply limits or a self-exclusion straight away. Just ask.